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Apr 21, 2022 (Newsletter Issue 5/22)
EUIPO
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Virtual Assistant to Support Online Filings


EUIPO has launched its first chatbot, a virtual assistant that provides general information on basic questions and doubts users may have when applying online.

Compared to phone calls or emails, the chatbot can provide faster answers to common questions. However, between 8.30 a.m. and 6.30 p.m., users may still chat with a person if they continue to have questions.


Source: www.euipo.europa.eu